Return Policy

You have no right of withdrawal

According to the provisions of article 103 of the Consumers and Users Law, the supply of goods made according to the specifications of the consumer and user or clearly personalized.

Returns defective products

In cases where you consider that at the time of delivery the product does not conform to the provisions of the contract, you must contact us within a maximum period of 24 hours by e-mail providing the product data, as well as photographs of the damage it suffers, to the address info@tusrejas.com where we will indicate how to proceed.

In case of return of the product, you can deliver it to a courier that we will send to your address or wait for a new shipment with the necessary replacement…

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the product is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amounts paid for those products that are returned due to some defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you would have incurred to return it to us.

Warranty

The guarantee is extensive to all countries where this product is distributed by Ferrogón Metal SLU.

 

Warranty coverage:

  • The warranty is for a period of two years from the time of delivery of the product.
  • The conformity of the product is guaranteed according to the use for which it is intended.

Within the warranty period, we will correct any defect in the product due to its manufacture, free of charge, by replacing parts or providing a new product, provided that the option chosen is feasible and is not economically disproportionate in our opinion.

 

Warranty nullity:

This guarantee will not be valid in the cases of: misuse, improper use of the product, due to improper handling of the product by an unauthorized person, due to deterioration of the product due to external agents such as water, fire or other harmful chemical products, obstructive or corrosive, due to inadequate maintenance, lack of cleaning, use of spare parts or non-original parts of the brand.

Likewise, those produced by poor installation or products that have not been paid as stated in the conditions of sale will not be covered.

Non-compliance with the conditions of sale: non-payment, return of payment will automatically cancel the guarantees of the product.